Return & Refund Policy
Overview
At RB Gems & Jewellery, customer satisfaction is our priority. We stand by the quality of our products and ensure you have a seamless shopping experience. If you are not completely satisfied with your purchase, you may request a return or refund under the terms outlined below.
Eligibility for Returns
- Items must be returned within 7 days from the date of delivery.
- Products must be in their original, unused condition with all tags, packaging, and accompanying documents intact.
- Proof of purchase (receipt or order confirmation email) is required.
- Items not meeting these criteria will not be eligible for return.
Non-Returnable Items
Certain items are excluded from return policies, including:
- Custom-made or personalized jewelry.
- Final sale or discounted items.
- Gift cards.
Refund Process
- After receiving the returned item, we will inspect it for eligibility.
- Refunds are processed within 5-7 business days after approval.
- Refunds will be credited back to the original payment method used at checkout.
Exchange Policy
- Exchanges are allowed for sizing adjustments or replacement of the same product, subject to availability.
- Contact us at [email] to initiate an exchange.
Damaged or Defective Items
If you receive a damaged or defective product, notify us within 48 hours of delivery. Provide photographic evidence to expedite the process.
Contact Us
For queries regarding returns and refunds, please contact:
- Email: rbgemsandjewellery@gmail.com
- Phone: 123456789